Whoever writes your newsletter may not write it in here. If it is already written in Word, you can bring that document in rather than typing it a second time: its headings, paragraphs, bullets, bold, links and pictures come across as the email, and your letterhead goes round it. Nothing is sent until you send it.
In Word, use Save As and save the newsletter as .docx.
The older .doc format cannot be read. If you choose one the pop-up says so and points you back at Save As, so there is nothing to guess at.
Open the campaign and press New Email.
In the pop-up, under FROM A WORD DOCUMENT, press Choose a Word Document.
It is above the starters because it is not one: a starter is a layout to fill in, and this is a newsletter somebody has already written. An email built from a product or an event is already written from that item, so the row is not offered there.
Pick the letterhead at the top of the pop-up first, if you want one.
Whichever you have selected goes round the document, the same as it would round a starter.
Press Lay It Out as Blocks.
Each Word heading becomes a real heading in the email, and the paragraphs under it become one block you can edit, with their bullets, bold and links kept. So an article is one row on the page and you can move the whole article at once. Because the headings are real headings they take your email's own type and colours rather than Word's.
Or press Keep It as One Piece to keep it looking as Word drew it.
That brings the document in as a single piece, which is as close to the Word layout as an email gets. The cost is that you cannot then edit it heading by heading or move a picture in the designer - it is one block. Use it when the document is finished and you only want it sent.
Read the list it shows you, then press Done.
It names what could not come across and what to do about each - a picture in a format email cannot show, a Word style with no equivalent here, pictures with no description. It is shown once, so read it before pressing Done.
Check the subject at the top, then read the email through.
The subject is filled in from the document's first heading, which is usually right and is always yours to change. Nothing is saved to the email until you Save, and nothing reaches anybody until you send it.
Add a description to each picture.
Word does not hand over the words that describe a picture, so they come in without one. Click a picture and fill in its description so a reader who cannot see it is told what it shows.
ANYTHING IN A TEXT BOX, A COLUMN LAYOUT, WORDART OR A SHAPE DOES NOT COME ACROSS AT ALL. Word hands over the ordinary flow of a document and nothing else. A newsletter laid out entirely in text boxes therefore imports as nothing, and the pop-up says so rather than opening an empty email - if that happens, the answer is to write the newsletter as ordinary paragraphs with Word's own heading styles.
A chart or diagram pasted into Word is kept in a format no email can show, so it cannot be brought across. The list names how many and says to save each one as a PNG picture; add those in the designer.
The email will not look like the Word document, and it is not meant to. It takes your letterhead, your type and your colours, which is what makes it read as yours and arrive looking right on a phone. Word's page layout does not survive an inbox whatever anybody does.
The document's pictures are saved into your own files, in a folder named after the document and the day, under email-assets - so you can find and replace one later from the picture browser. Large photographs are made smaller on the way in, so a newsletter full of phone photos is not slow to open.
Importing starts a new email, so there is nothing to lose: it never writes over an email you have already written. If you want a document in an email that already exists, start a new one and copy across.